** Please note our Missed Appointment Policy 

 

Our goal is to provide quality health care to all our clients in a timely manner. No-shows, late arrivals, and late cancellations inconvenience not only our clinicians, but our other clients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call our admin or 0493 598 598 or email admin@untangledtt.com as soon as you know you will not be able to make your appointment.

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If cancellation is necessary, we require that you call or email at least two business days in advance for private and MHCP bookings or > seven business days for NDIS bookings. Appointments are in high demand, and your advanced notice will allow another client, family or young person access to that appointment time.

How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 0493 598 598 between the hours of 09:00am-3:00pm or email admin@untangledtt.com. If necessary, you may leave a detailed voicemail message. We will confirm the cancellation as soon as possible.

Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than two business days before the appointed time for private fee or MHCP appointments or less than seven business days for NDIS bookings. A no-show is when a client misses an appointment without cancelling. In either case, we will charge the client a $50 missed appointment fee for private and MHCP bookings or 100% of the NDIS fee for short notice cancellations (< seven business days). 

Please note Saturdays and Sundays are not considered business days.

We understand that charging late-cancellation and non-attendance fees may be an inconvenience, but it’s a necessary measure to ensure the smooth operation and viability of our practice and to help as many clients as possible. When you schedule an appointment, our therapists reserve their time specifically for you and prepare for the session accordingly. If you cancel a session late or fail to attend the appointment, it not only affects your clinician’s schedule but also prevents other clients from using that time slot. By providing advance notice, we can offer the appointment to someone else in need. To help you manage your appointments and cancellations, we send reminder  text messages to your nominated phone number. We appreciate your understanding and cooperation in this matter.​